Privacy

Last updated November 2, 2026

DoneType is made by Tide Software Inc. It turns speech into text on your Mac. This page lists everything that does leave your Mac, and when.

What stays on your Mac

Your microphone audio is processed on your Mac and is not sent to us or anyone else. Your transcripts are stored in a database in your user folder, and we can't see them. To delete them, delete paragraphs in the app, or remove ~/Library/Application Support/DoneType/.

Other people's voices

DoneType writes down whatever your microphone can hear, which can include other people in the room and audio playing nearby. You are responsible for telling people and for following the recording and consent laws where you are. You can pause listening at any time from the menubar.

What we receive

• Updates and the speech model. The app checks donetype.com for updates and downloads its speech model from there. Like any web request, these reveal your IP address.
• License checks. If you activate a license, the app sends your license key, a random install ID and your Mac's name, then re-checks the key about once a day. We record when each Mac was last seen.
• Purchases. Stripe handles payment, and we never see your card number. We receive your email address and use it to send your license key and answer questions about your purchase.
• Problem reports. These are sent only when you choose Report a Problem. They include what you write and your email address if you give it. Unless you untick the diagnostics box, they also include your app, macOS and Mac model details, audio device names, the names of apps using the microphone, your install ID and license details, and a log of app events. The log does not contain your transcripts.
• Website visits. Our hosting keeps standard access logs: IP address, browser details, the page requested and the time. The site has no cookies or analytics.

Who handles it

We use Amazon Web Services for hosting, storage and email, and Stripe for payments. We don't sell your information or use it for advertising.

How long we keep it

• Website access logs: 90 days.
• Problem reports in our storage: 365 days. Copies emailed to support may be kept longer.
• License and purchase records: for as long as the license exists, or longer if the law requires it.

Your choices

To see, correct or delete information we hold about you, email s@tidesoftwareinc.com. If we delete your license record, that license stops working.

Changes

If this policy changes, we'll update this page and the date at the top.